We protect your privacy and personal data

Privacy Policy

Who we are:

Our website address is: https://www.greenpedaltours.com

Green Pedal Tours is owned and organised by Green Pedal Tours, with offices in Medellín, Colombia.
This Privacy Policy explains how we use any personal information we collect about you when you use this website.

What personal data we collect and why we collect it:

Contact form:

When you fill in one of our contact forms we collect your name and email address.
We use your email address to contact you back and give you answers after your form submission. We do not sell any of this contact information to third parties.
This information is stored on an internal database.
Should you want access to the information or to have your information removed then please contact us using the details below.

Event registration form:

When you fill in one of our event registration forms we collect your name, email address, phone number, emergency contacts information.
We use the information below to validate your registration on the event, and to have all the legal information needed for your participation. We do not sell any of this contact information to third parties.
This information is stored on an internal database.
Should you want access to the information or to have your information removed then please contact us using the details below.

Cookies:

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser to not accept cookies and the above websites tell you how to remove cookies from your browser. However, in certain cases some of our website features may not function as a result.

Other websites:

Our website contains links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies.

Embedded content from other websites:

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

1. WPML:

WPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in.
While you use the plugin, WPML will share data regarding the site through Installer. No data from the user itself will be shared.

2. Woocomerce:

We collect information about you during the checkout process on our store.
What we collect and store:
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

3. Mail Poet Newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

MailPoet creates and stores two cookies if you are using WooCommerce and MailPoet together. Those cookies are:

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_abandoned_cart_tracking
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track a user that has abandoned their cart in your WooCommerce store to then be able to send them an abandoned cart newsletter from MailPoet.

Note: User must be opted-in and a confirmed subscriber.

4. WP Mail Logging

When you use this site several actions (e.g. commenting) trigger the dispatch of emails. They contain information about you associated with your email address. Which data are part of these emails depends on the action performed. These emails are stored and accessible to the site management as log.

Who on our team has access:

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others:

We share information with third parties who help us provide our orders and store services to you; for example:

Payments: We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

How to Contact Us:

Should you have any questions or wish to have any of your information amended, rectified or removed then please email our data controller on greenpedaltours@gmail.com

Changes to our privacy policy:

We can update these privacy policies at any time as regulations require.